Frequently Asked Questions

 

Here you’ll find answers to the most common questions about purchasing original paintings and fine art prints, shipping details, returns policy, artwork care, and business collaboration opportunities. Whether you’re a first-time buyer, a seasoned collector, or a corporate client, this guide will help you understand how I work and what to expect. If you don’t see your question here, feel free to reach out anytime — I’m happy to help!

Shipping — Original Paintings

Q: Where do you ship your original paintings?
A: Original paintings are shipped unframed to mainland UK only via tracked and insured courier. If you’re outside mainland UK, please contact us for a custom shipping quote.

Q: How much is shipping for original paintings?
A: Shipping is a flat £19.95 fee for orders under £1,000 and free for orders over £1,000 (mainland UK only).

Q: How long does shipping take?
A: Please allow 5–7 working days for handling and dispatch. Delivery times depend on your location and the courier.

Q: Can I collect my original painting in person?
A: Yes! You’re very welcome to arrange a visit to my home studio in Exeter to view or collect your artwork by appointment.

Q: How do you ensure the original artwork arrives safely?
A: Originals are packed professionally with protective materials and shipped via tracked, insured couriers.

Q: What if the original artwork arrives damaged?
A: In the unlikely event that your artwork arrives damaged, please contact me within 48 hours of delivery with photographs of the packaging and damage so that I can evaluate the issue and make it right.

Shipping — Fine Art Prints

Q: Are fine art prints available?
A: Yes! Limited edition giclée prints will be available soon in both unframed and framed options.

Q: Do you ship prints internationally?
A: Yes, prints can be shipped internationally. Shipping costs and options will be calculated automatically at checkout—no need to contact us separately.

Q: How long does print shipping take?
A: Dispatch times and delivery estimates will be provided at checkout and depend on your location and selected shipping option.

Returns & Refunds

Q: Can I return an original painting?
A: Due to the original and one-of-a-kind nature of each painting, all sales are final and non-returnable.

In the unlikely event that your artwork arrives damaged, please contact me within 48 hours of delivery with photographs of the packaging and damage so that I can evaluate the issue and make it right.

Please ensure your shipping address is correct. I cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.

Getting in Touch

How do I get in touch with you?
You can reach me via the Contact page on my website or email me directly at hello@victoriamardon.co.uk. If your enquiry is urgent or relates to a purchase, please mention this and I’ll prioritise it where possible.

When can I expect a reply to my message?
My typical studio hours are Tuesday to Friday, 10am–4pm (UK time). I aim to respond within a few working days during these hours. I may occasionally reply outside of them when possible, but I’m also trying to maintain a healthy work–life balance, so your patience is truly appreciated.

Colour Accuracy

Q: Will the colours look the same in real life as they do on screen?
A: Every effort is made to ensure the colours you see online closely reflect the artwork in real life. However, please note that colours can vary slightly from screen to screen depending on your device’s settings, brightness, and display calibration. If colour accuracy is essential for your space or project, you're welcome to get in touch for additional photos or to arrange a viewing at my Exeter studio.

Artwork & Framing

Q: Are your original paintings framed?
A: Original paintings are sold unframed unless otherwise specified.

Q: Can I request a custom size or commission?
A: At this time, commissions are handled on a case-by-case basis. Please contact me to discuss your ideas.

Working with Businesses

Q: Do you work with businesses or offer licensing?
A: Yes, I collaborate with businesses on a case-by-case basis. This includes licensing my artwork for use in hotels, corporate offices, and other commercial spaces. If you’re interested in commissioning, licensing, or purchasing artwork for your business, please contact me to discuss your requirements.

Payment & Security

Q: What payment methods do you accept?
A: We accept credit/debit cards and PayPal for online purchases.

Q: Is my payment information secure?
A: Yes, all payments are processed securely through Shopify’s payment system.

Care & Handling

Q: How do I care for my acrylic painting?
A: My paintings are created using high-quality Golden acrylic paints, which offer excellent UV protection to help reduce fading over time. Additionally, each piece is finished with a protective layer of Liquitex varnish to shield the surface from dust, dirt, and minor scratches. To keep your painting looking its best:

  • Avoid placing it in direct sunlight or areas with high humidity.

  • Dust gently with a soft, dry cloth—do not use water or cleaning products on the surface.

  • Handle with care to prevent damage to the varnish layer.
    For any specific care advice or questions, please feel free to contact me.